Returns and Exchange Policy
We at Soo it is are committed to providing our customers with high-quality products and a seamless shoppingexperience. We understand that sometimes circumstances may arise where a return or exchange is necessary. To ensureclarity and transparency, we have outlined our Returns and Exchange Policy below:
1. Eligibility:
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
Returns and exchanges are accepted within 30 days from the date of purchase.
2. Return Process:
To initiate a return or exchange, please contact our Customer Service team at contactsooitis@gmail.com with your order details.
Once approved, you will receive instructions on how to return the item.
3. Refunds:
Refunds will be processed once the returned item has been received and inspected.
Please allow 7 business days for the refund to reflect in your account.
4. Exchange:
If you wish to exchange your item for a different product, please specify the new item details when contacting Customer Service.
Exchanges are subject to availability.
5. Non-Returnable Items:
Personalized or monogrammed items are non-returnable unless there is a defect or error on our part.
Final sale items are not eligible for return or exchange.
6. Shipping Costs:
The customer is responsible for the shipping costs associated with returns, unless the return is due to a defect or error onour part.
7. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact Customer Service immediately. We will arrange for a replacement or refund.
8. Cancellations:
Cancellations are accepted within 24 hours of placing the order. After this period, orders cannot be canceled as they mayhave already been processed for shipping.
By making a purchase with Soo it is, you agree to adhere to the terms outlined in this Returns and Exchange Policy. We value your satisfaction and are here to assist you. If you have any questions or concerns, please do not hesitate to contact our Customer Service team.